This Learning Path consists of eight modules that guide the learner through the communication and collection tactics and strategies to maximize success.
The topics covered include: Misconceptions surrounding collections, The Three Key Factors to Effective Collection Communications, Triaging for Better Collections, Handling Objections to Payments and Breaking Down Communication Barriers During the Collection Process.
The Learner has twenty days to complete this Learning Path.
BF80920 – Assumptions, Presumptions and Misconceptions in the Collection Process
BF80921 – Triaging for Better Collections
BF80922 – Breaking Down Communication Barriers During Collection Process
BF80923 – 3 Keys to Effective Collection Communication
BF80924 – Matching Communication Styles for Improved Collections
BF80925 – Understanding the Stages of Patient Collections
BF80926 – Strategies for Handling Payment Objections
BF80927 – Quality Assurance Methods in the Collection Process
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