Pinnacle Center for Professional Development (PCPD) helps fill the growing need for HIT knowledge and education by offering programs that teach and update clinicians, IT staff and clinical administrators about the current Health IT (HIT) environment, as advancements in HIT continue.
Health IT is a uniquely rewarding field, and the mission of PCPD is to create a confident, competent, motivated and inspired health care workforce.
The Business Skills Customer Communications Learning Path guides the learner through the the basics of mastering telephone skills; the fundamentals and definitions of excellent customer service; the methods of handling
This Learning Path is composed of four modules that inform the learner of the rules (16) that render an exceptional patient experience, telephone communication skills, the principles of positive collaboration
This Learning Path consists of seven courses guiding the learner through related leadership and Management Topics. Cost containment, employment law, managing employee performance, getting generations to work together and how